Frequently Asked Questions
How Consultations & Workshops Work
What happens during a consultation?
All consultations are conducted via a private, secure video call on Zoom — so you can join from the comfort of your home, wherever you are in the world. Sessions are focused, practical, and tailored to your specific feeding situation. You'll receive personalised guidance, evidence-based recommendations, and a clear plan to move forward with confidence.
How long is a session?
Our Postnatal Latch & Feeding Consult is 60 minutes, followed by 2 days of WhatsApp support so you're not left alone after the call. Our Standard Consult duration is noted on the booking page — please check there for the most current details.
What is included in a consultation?
- A pre-session intake form to help us prepare for your specific needs
- A live, one-on-one video consultation with our certified lactation consultant
- Personalised feeding and latch assessment
- Evidence-based recommendations and a written summary where applicable
- Post-session WhatsApp support (duration varies by package)
What do workshops cover?
Our workshops are structured, interactive sessions covering topics such as preparing for breastfeeding in the prenatal period, navigating common challenges, and introducing solids with confidence. Each workshop includes practical demonstrations, Q&A time, and downloadable resources.
Do I need any special equipment for a video session?
A smartphone, tablet, or laptop with a working camera and microphone is all you need. A stable internet connection and a quiet, private space are recommended so you can speak freely.
Pricing & Payment
Is payment required in full at the time of booking?
Yes, full payment is required to confirm your booking and reserve your session time. This ensures your spot is held and your intake form is sent promptly.
What payment methods are available?
Direct bank transfer works and payment information is available at checkout. If you'd like to use another payment methods, please contact us directly via WhatsApp or email for details.
Are refunds available?
We understand that circumstances change, and we aim to handle every request with care. Please refer to details below:
If you wish to cancel your booked slot, please reach out 48 hours prior to your appointment. A full refund will be provided in this case. If you reach out less than 48 hours earlier for cancellation, only half the amount will be refunded.
More than 12 minutes of delay in joining your consult without prior communication will be considered no-show and session will be cancelled without any refund.
If you cancel your first appointment, have it rescheduled and then do not show up or respond, the slot will be considered cancelled without any refund.
Scheduling & Rescheduling
How do I book a session?
Select your preferred service — for example, the Postnatal Latch & Feeding Consult or the Standard Consult — and complete checkout. Once payment is confirmed, you'll receive a booking link to choose your preferred date and time.
What time zones do you accommodate?
We work with families across Pakistan, the Gulf region, Southeast Asia, Europe and the US. Available session times are displayed in your local time zone at the point of booking, so there's no need to calculate the difference manually.
Extended hours are available to accommodate multiple time zones. Please inquire upon booking at the WhatsApp number given at checkout.
Can I reschedule my appointment?
Yes. We kindly ask for at least 24 hours' notice for any rescheduling requests. Please get in touch via our Contact page or WhatsApp and we'll do our best to find a new time that works for you.
What if I miss my session?
If you miss your session without prior notice, we are unfortunately unable to offer an automatic reschedule or refund. If extenuating circumstances apply, please reach out to us directly and we'll review your situation with care.
Support After Your Session
What support do I receive after my consultation?
Post-session support is included in most packages. For example, our Postnatal Latch & Feeding Consult includes 2 days of WhatsApp follow-up so you can ask questions as they come up in real time. The level of support for each service is clearly stated on the respective product page.
What if my situation changes between booking and my session?
That's completely normal — feeding journeys evolve quickly. Please update your intake form or send us a message before your session so your consultant can prepare accordingly.
Can I book a follow-up consultation?
Absolutely. Many families find ongoing support helpful, especially during the early weeks. You're welcome to book further sessions at any time through the store.
Confidentiality & Privacy
Is my health information kept private?
Absolutely. Any information you share — through your intake form, during the session, or via WhatsApp — is treated with complete confidentiality. We do not share your personal or health details with third parties.
Are sessions recorded?
Sessions are not recorded without your explicit consent. Your privacy and comfort are a priority throughout every stage of your care.
How is my data handled?
We collect only what is necessary to provide you with the best possible care. For full details on how your data is used and stored, please refer to our Privacy Policy.
I have a sensitive feeding or health concern — is it safe to discuss it?
Yes. Our consultations are a judgement-free, fully confidential space. You are encouraged to share openly so your consultant can provide the most relevant and personalised support possible.
Still Have Questions?
We're happy to help. Reach out via our Contact page and we'll get back to you as soon as possible.